Alaska At Its Best

Friday, April 20, 2018     42.0°    Overcast
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Emergency Dispatch Center - 9G Base
The Emergency Dispatch Center is the central dispatch facility for the initial contact for all Police, Fire and Emergency Medical Dispatching through the 911 system for the Matanuska-Susitna Borough, and is staffed by 11 Police/Emergency Dispatchers and one Communications Supervisor. Dispatchers are a professional and efficient group of dedicated people who serve as the main link between our community and public safety services. 

The Palmer EDC dispatches for the Palmer Police Department and 11 fire departments in a fire service area which covers approximately 625 square miles; 10 ambulance service departments, with 487 volunteers, covering an area of approximately 25,260 square miles.
In 2012, the Palmer Dispatch Center handled 57,533 calls, of which 19,375 were 911’s in the Mat-Su Borough.  The  Center paged 7300 calls for EMS Response, 3691 calls for Fire Departments, and 575 calls for Rescue Response.  

The photo depicts some of the dispatch consoles used in the EDC. When the center is fully staffed, three emergency dispatchers work each eight hour shift. The EDC monitors and transmits on 10 radio frequencies and has enhanced 911 capabilities which are tied in to the Alaska Public Safety Information Network (APSIN). The Palmer Police Department is the primary P.S.A.P. for the Matanuska Borough.
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